In the Act phase, what are the two steps and their order?

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Multiple Choice

In the Act phase, what are the two steps and their order?

In the Act phase, the two steps are to prepare first, then have the conversation. Preparation sets you up for a safe, effective interaction: you identify your objectives, assess risks, plan your approach, anticipate potential challenges, ensure you have the right resources and backup if needed, and choose your de-escalation language. With that foundation, you then engage the subject in the conversation, applying the plan while staying alert to real-time cues, adjusting as needed, aiming to gain voluntary compliance and resolve the situation with safety for everyone involved. Observing and recording or reporting and leaving are important actions in other parts of the process, but they don’t constitute the two steps of the Act phase in this order.

In the Act phase, the two steps are to prepare first, then have the conversation. Preparation sets you up for a safe, effective interaction: you identify your objectives, assess risks, plan your approach, anticipate potential challenges, ensure you have the right resources and backup if needed, and choose your de-escalation language. With that foundation, you then engage the subject in the conversation, applying the plan while staying alert to real-time cues, adjusting as needed, aiming to gain voluntary compliance and resolve the situation with safety for everyone involved. Observing and recording or reporting and leaving are important actions in other parts of the process, but they don’t constitute the two steps of the Act phase in this order.

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